Privacy policy

PRIVACY POLICY Last Updated: 5 April 2026

1. Introduction PMotive ("we", "us", or "our") operates the website pmotive.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable South African law.

2. Information We Collect We may collect the following personal information:

  • Identity data: Full name, email address, phone number
  • Transaction data: Purchase history, payment method details (processed securely via Shopify Payments — we do not store card details)
  • Technical data: IP address, browser type, device information, and usage data collected via cookies and analytics tools
  • Communications data: Emails and support messages you send us

3. How We Use Your Information We use your personal information to:

  • Process and fulfil your digital product orders (Expert Advisors, trading indicators, training materials)
  • Deliver purchased products via email or your account dashboard on pmotive.com
  • Send order confirmations, download links, and licence keys
  • Provide customer support and respond to refund or technical requests
  • Send marketing communications (only with your consent; you may opt out at any time)
  • Comply with legal obligations under South African law

4. Digital Product Delivery All products sold on pmotive.com are delivered digitally. Upon successful payment, you will receive:

  • An automated email to your registered address with download links and/or licence keys
  • Access via your account dashboard at pmotive.com No physical goods are shipped. We retain your order and delivery records for legal and support purposes.

5. Sharing of Information We do not sell your personal information. We may share it with:

  • Service providers: Shopify (platform), payment processors, and email delivery services — bound by confidentiality agreements
  • Legal authorities: Where required by South African law or court order

6. Data Retention We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You may request deletion of your data subject to legal retention obligations.

7. Your Rights (POPIA) Under POPIA, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal obligations)
  • Object to the processing of your information for direct marketing
  • Lodge a complaint with the Information Regulator of South Africa

8. Cookies Our website uses cookies to improve your browsing experience and gather analytics. You may disable cookies in your browser settings, though this may affect site functionality.

9. Security We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All transactions are encrypted via SSL/TLS.

10. Contact Us For any privacy-related queries, requests, or complaints, please contact our Information Officer:

PMotive Holdings Pty Ltd 17 Bailey Road, Amanzimtoti, KwaZulu-Natal 4126, South Africa 📧 info@pmotive.com 📞 +27 60 605 4665 🌐 pmotive.com