Refund policy
REFUND POLICY Last Updated: 5 April 2026
1. Overview At PMotive Holdings Pty Ltd, we stand behind the quality of our digital products. We offer a 14-day money-back guarantee on all purchases made at pmotive.com, subject to the conditions below.
2. Eligibility for Refunds You may request a refund within 14 days of purchase if:
- The product does not function due to a technical fault on our end
- The product was misrepresented in its description
- You were charged without authorisation (unauthorised transaction)
Refunds will not be issued for:
- Change of mind after download or access has been granted
- Failure to read product requirements (e.g., compatible MetaTrader version, broker requirements)
- Results from live or demo trading — all trading carries inherent risk and past performance is not indicative of future results
3. How to Request a Refund To request a refund, email us within 14 days of purchase at:
📧 info@pmotive.com Subject line: Refund Request – [Your Order Number]
Please include:
- Your full name and order number
- The product purchased
- A clear description of the technical issue or reason for the request
- Screenshots or evidence where applicable
We aim to respond within 2 business days.
4. Technical Support First Before requesting a refund for a technical issue, we encourage you to contact our support team. Many issues can be resolved quickly with guidance. Refunds for technical issues will only be processed after our team has had a reasonable opportunity to assist.
5. Approved Refunds Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
6. Contact PMotive Holdings Pty Ltd 17 Bailey Road, Amanzimtoti, KwaZulu-Natal 4126, South Africa 📧 info@pmotive.com 📞 +27 60 605 4665 🌐 pmotive.com
